Return Policy

Thank you for shopping at Nashville Crystal Store. We hope you love everything you purchase from us, but if you're not completely satisfied, here's our return policy.

Return Window & Eligibility

  • You have 14 calendar days from the delivery date to request a return for exchange or store credit.
  • To be eligible for a return, your item must be:
    • Unused/unworn
    • In original packaging with all tags attached (where applicable)
    • Accompanied by proof of purchase
    • Not purchased during sales or promotions

How to Request a Return

  1. Email us at support@nashvillecrystalstore.com with your order number and reason for return
  2. Wait for our approval and return shipping instructions

  3. Ship items to:

    Nashville Crystal Store 2819 Columbine Place Nashville, TN 37204 (615) 674-1198

  4. Package returns securely in original packaging

Shipping Costs

  • Standard returns/Exchanges: You are responsible for return shipping costs
    • You may arrange your own return shipping using a tracked service
    • For exchanges, we cover shipping for the new item.
  • Damaged or incorrect items: We cover all shipping costs
    • A prepaid return label will be provided at no cost
    • Original shipping fees will be included in your store credit
  • International returns:
    • International customers are responsible for return shipping and customs/duty fees
    • We cannot provide return labels for international orders
    • Please use a tracked shipping service and email us your tracking number

Damaged or Incorrect Items

  • Inspect your order immediately upon receipt
  • Report any issues within 24 hours of delivery
  • Include photos of damaged items
  • We'll provide a return label for verified issues

Exchange & Store Credit

  • No cash refunds
  • Store credit will be issued within 5 business days after we receive and inspect your return
  • Store credit is valid for 12 months from issue date
  • Exchanges are subject to current item availability

Non-Returnable Items

  • Sale or promotional items
  • Items without original packaging or tags
  • Used or worn items
  • Gift packaging and customized items

Questions?

Contact us at support@nashvillecrystalstore.com with any return questions. Response time: Within 1 business day

Last updated: March 24, 2025